September 2026 Release

A major Carrot upgrade is here.

This release touches nearly every part of Carrot: smarter targeting, a more polished storefront, better delivery controls, rebuilt order boards, a dedicated kiosk experience, and stronger POS pushes.

Segmentation

Build the audience once. Keep using it everywhere. Reusable customer segments are now built directly into Carrot. Use them to target blasts and automations without rebuilding the same audience every time.

AUTOMATIC Define filters once and the segment refreshes in real time as customer behavior changes. MANUAL Hand pick the exact customers you want in a reusable list.

FILTER BY Spend • Purchase count • Brands • Categories • Loyalty levels • Last location • Order method • Days since purchase • Never shopped

Automatic segments also support manual inclusions and exclusions, plus a live preview of current members.

Generated Placeholder Art

No photo? No more gray boxes. Products without photos now get generated art that matches the product type. Choose from multiple art styles in the new Placeholders tab, then optionally tint the accent details to your theme color or a custom color. Your selection carries across the web store, TV menus, and apps on the next product sync.

Storefront

A cleaner, smarter storefront. The store received a full polish pass, including a new two column cart on larger screens, denser product cards, smarter AI Budtender search, and a redesigned login experience. ✓ Show mg or mg/g potency when a percentage result is unavailable ✓ Improved semantic AI Budtender search with more filters ✓ More adaptive product cards across screen sizes

Delivery

Two of our most requested delivery features are here. You now have more control over delivery demand and delivery fees directly at the zone level.

Set capacity by delivery window Set the maximum number of orders you can handle in each delivery window. Once a window fills up, it is automatically removed from checkout, and days with no remaining availability show as at capacity. Waive delivery fees above a set subtotal Set a threshold for each delivery zone and Carrot will automatically remove the delivery fee when the shopper’s subtotal reaches that amount.

Also improved: delivery fees can now be edited directly from the zone settings screen, “Open all day” and custom hours are easier to manage, and opening times are correctly respected when delivery windows are not in use.

Admin App + Order Boards

Order boards rebuilt for faster operations. Pickup and delivery boards now revolve around a new order card that puts the most important actions closer to the surface and fits more orders on screen. • Saved ID and status live in the card title bar • Cards can collapse to one row • Standardized filters, delivery search, fullscreen, and Expand or Collapse Cards controls • Rebuilt payment, check in, POS error, and Saved ID modals • Richer customer activity cards plus state ID upload and editing • Printed receipts now include delivery address and used promo code The Admin App sidebar can also show kanban errors alongside new order and check in counts, and POS push errors now expose the raw POS response and can be dismissed.

Promo codes on order cards

See exactly which promo or reward was used. Promo codes now appear directly on order cards across order methods, so staff can immediately see which code the customer used. Promo and reward rows are also shown in a brighter, more noticeable color so they are easier to spot at a glance.

Cova

A highly requested Cova upgrade is here. Carrot can now push promo codes and dollar off reward discounts through to Cova orders, so discounts created in Carrot carry through more cleanly to the POS.

Kiosk

A dedicated layout built for touch. Kiosk mode now has its own interface for screens with no browser chrome, with larger navigation, a fixed account and cart footer, and touch friendly controls throughout. The full size layout activates at 1080 pixels and wider, with a compact version for kiosk tablets. Rewards, Favorites, Profile, FAQ, and Notifications also get a large boxed Back button.

Also in this release POS improvements + stability fixes Alleaves: order pushes are more robust to help prevent duplicate orders. Alleaves: added support for total THC. Fixed domain verification records and verification spinners. Fixed admin pages getting stuck after clicking the same tab twice. Fixed expiry SMS sending when expiry is disabled. Fixed the store zooming in on iOS when shoppers tap the search bar.

Want a closer look?

Visit the Carrot Help Center for product guidance, or book time with our support team and we can walk you through the updates.