The Customer Experience Suite trusted by top retailers.

Run your retail operation with confidence.

 

Set up your trial environment for free

At Carrot every customer is all-in

Every Carrot customer regardless of size gets access to the entire Customer Experience Suite, including your very own iOS App at no additonal cost. You always own your data, and we are with you every step of the way including in-person training. We add nominal service fees to customer ecommerce orders so you don’t brunt the cost of our service. Making Carrot accessible to retailers at any scale, and incentivizes us to help you grow. We call that a win-win.

Plug & Play Mobile Storefront

Custom iOS App

  • Is maintained as a custom branded iOS app in your dispensary apple accountIs fully integrated into the Carrot webstore, in-store inventory & rewards
  • Is synced to the order fulfillment dashboard for a seamless operational experience
  • Requires no extra work from you to maintain
  • Gives you a fantastic alternative to market to customers without the barriers of text messaging

Synced E-commerce

Carrot acts as a white-label plug & play platform with a fully synced ecommerce and in-store experience. A customer can access their rewards, redeem promotions, and use any of the fulfillment options via the mobile-friendly webstore or iOS App. The storefronts and customer data are real-time synced with each other and the in-store menus, and are all managed from the Carrot Admin Dashboard.

  • Customer-centric features, mobile-first design customized to your dispensary brand
  • Detailed online product menu with images, strain, and product information
  • Populates with live inventory from your sales floor
  • Cross-product pricing tiers ensure cart prices match what you charge
  • Automated SMS notifications keep customers informed about the status of their order
  • Customers can choose express or curbside pickup and options for same day and next day delivery
  • Simplify communication with integrated chat and order notes
  • Showcase every available promotion at the dispensary
  • Built-in compliance with weight-based purchase limits

Loyalty & Rewards

Carrot’s rewards program is customizable to your stores needs, and is fully integrated into the online and in-store experience. Your team can easily manage your customer’s rewards from the admin dashboard, and the platform is designed to create loyalty from your customers.

  • Customize your rewards experience
  • Point per dollar
  • Point multipliers/membership status
  • Redeem full menu, vertical products, or select items
  • Option to set baseline cost % tied to price points

Customers can:

  • See their rewards points as they earn
  • Achieve four reward level benchmarks (with multipliers)
  • See their reward level and what it takes to level up to the next tier
  • See previously earned rewards
  • Reward items display in online menu as point value options
  • Further incentives based on increase to lifetime spend
  • Online menu/in-store menu displays in both cash and points so customers can choose how they redeem

Integrated Promotions

Create & schedule promotions such as buy 1 get 1, bundles and more from the admin dashboard. They will automatically appear in your webstore and iOS App, where they are redeemable both online and in-store.

  • Schedule promotions in advance that will automatically appear in the store
  • Schedule specific dates, date ranges or repeating days
  • Create and save drafts to mark space on your calendar while negotiating promotion details
  • Customizable deal types including Buy X Get Y and Bundles
  • Create promotions automatically filtered by vendor, category or specific products
  • Export promotions calendar to .csv for easy use elsewhere
  • Include/exclude specific product batches to simplify order building and ensure accurate reporting

In-store Menus

Forget having to update in store menus. Customize your menu look from the admin dashboard and let carrot handle the rest. In-store menus stay updated based on ecommerce and POS activity.

Fast & Flexible
Fulfillment

Pickup

  • Drag and drop order processing kanban board is easy to understand and use
  • Orders automatically populate directly into the dashboard from the store, with all the information
  • Print labels for orders directly from a button on the order card to streamline order fulfillment
  • Incoming customer orders reserve inventory to prevent out-of-stock orders and reduce customer support needs
  • Moving orders through the fulfillment columns will trigger automated status updates to customers via text
  • Manage your same day and next day delivery orders, as well as separate queues for curbside, express pickup and drive-thru
  • Flexible order tracking enhances your existing workflows
  • Chat customers directly from order profiles

Curbside

  • Drag and drop order processing kanban board is easy to understand and use
  • Orders automatically populate directly into the dashboard from the store, with all the information
  • Print labels for orders directly from a button on the order card to streamline order fulfillment
  • Incoming customer orders reserve inventory to prevent out-of-stock orders and reduce customer support needs
  • Moving orders through the fulfillment columns will trigger automated status updates to customers via text
  • Manage your same day and next day delivery orders, as well as separate queues for curbside, express pickup and drive-thru
  • Flexible order tracking enhances your existing workflowsChat customers directly from order profiles

Delivery

  • Define separate map zones for order minimums and delivery dates
  • Create routing projects directly from your order fulfillment queue
  • Incoming customer chats are routed to your dispatch so that drivers can focus on driving
  • Optimized routing and zone creation
  • Confirmation of delivery and compliant customer ID verification
  • Route generation and optimization Integrated legal limit weight calculation

Lockers

In partnership with SafeArbor lockers, Carrot offers integration to pickup lockers as a fully integrated order fulfillment option. QR codes are sent to the customer to be scanned self service once ready.

  • Drag and drop order processing kanban board is easy to understand and use
  • Orders automatically populate directly into the dashboard from the store, with all the information
  • Print labels for orders directly from a button on the order card to streamline order fulfillment
  • Incoming customer orders reserve inventory to prevent out-of-stock orders and reduce customer support needs
  • Moving orders through the fulfillment columns will trigger automated status updates to customers via text
  • Manage your same day and next day delivery orders, as well as separate queues for curbside, express pickup and drive-thru
  • Flexible order tracking enhances your existing workflowsChat customers directly from order profiles

Drive-thru

  • Drag and drop order processing kanban board is easy to understand and use
  • Orders automatically populate directly into the dashboard from the store, with all the information
  • Print labels for orders directly from a button on the order card to streamline order fulfillment
  • Incoming customer orders reserve inventory to prevent out-of-stock orders and reduce customer support needs
  • Moving orders through the fulfillment columns will trigger automated status updates to customers via text
  • Manage your same day and next day delivery orders, as well as separate queues for curbside, express pickup and drive-thru
  • Flexible order tracking enhances your existing workflowsChat customers directly from order profiles

 Unified Customer Communication

Integrated Live Chat

  • Communicate with customers through the ecommerce webchat, the kanban order cards, or the time based chat feature.
  • All communications roll up into a single thread in the customer profile that can be accessed across stores to ensure your teams always know what is going on.
  • Help customers place orders, or resolve customer issues, answer product questions and have all of it documented into a single feed accessible from the admin dashboard.

Order update notifications

Automated order notifications can be customized and set up per location to ease the communication load on your team. Moving orders through the fulfillment columns will trigger automated status updates to customers via text or push notifications.

In-app push notifications

Market to your customers with in app push notifications. Push notifications allow you a more affordable and reliable way to access your customers by bypassing complicated marketing restrictions.

Multi-location visibility

  • Straightforward order process flows to centrally manage pickup, delivery and drive-thru
  • Customer check-in processes to support multi-pickup options
  • Rewards program shared across all locations
  • Set staff permissions for specific locations
  • Shared customer activity history across all locations
  • Separate chat threads per location

The culture of cannabis is personal. Current customer touchpoints are not.

Discover the new customer experience that’s most aligned with what cannabis customers expect today.

Get in touch to try 🥕Carrot for free