Routes, dispatch, and live tracking, no extra vendor.
Route optimization, GPS-tracked drivers, and automated SMS updates, built into the same platform as your menu and rewards. Stress-tested during COVID delivery-only operations.
Every open order, one board.
Dispatch is where your team runs the delivery day. Orders arrive in their own queue, separate from pickup, and move across the board as they're worked, sent out, and delivered. Routes are built right on the map by dragging orders onto a driver.
A board that shows the whole day
Open, Working, En Route, and Delivered lanes, with each order aging in color so the ones that have waited longest are the ones you see first.
Routes built on the map
Select orders and drag them onto a route. Stops are sequenced for the fastest reasonable path automatically, instead of a driver guessing the order in the parking lot.
Filter by zone
Break the day into delivery zones so dispatchers only see the orders for the area they're staffing, and drivers head out with routes that stay in one part of town.
Same platform as your menu
Delivery orders come from the same storefront and inventory as pickup and kiosk, so there's no second system, no re-keying, and no separate vendor to pay.
A driver app that already knows the route.
Drivers open one app and see their stops in order, with navigation and order details built in. No juggling a maps app in one hand and a list of orders in the other.
Stops in delivery order
The route dispatch built shows up on the driver's phone as an ordered list, with the next stop up top and everything they need about the order one tap away.
Navigation built in
Each stop hands off to turn-by-turn navigation, and GPS tracking keeps dispatch's board and the customer's ETA honest without the driver reporting in.
Status updates that flow back
Marking a stop en route or delivered updates the dispatch board live, and triggers the customer's text automatically.
Built for the rules where you operate
Delivery compliance requirements vary by market. The driver workflow is built with that in mind, and every delivery stays logged against its order.
Customers know exactly when to open the door.
Every status change dispatch or the driver makes becomes an automated text to the customer, from "confirmed" to "your driver is a few minutes away." Fewer where-is-my-order calls, and a delivery that feels as tracked as a pizza.
Automated SMS at every step
Order confirmed, driver on the way, arriving soon, delivered. Messages go out on their own, branded to your store.
Accurate ETAs from live GPS
Delivery windows narrow as the driver gets closer, so customers get a real arrival time instead of "sometime this hour."
Fewer calls to the store
When customers can see where their order is, they stop calling to ask. Your budtenders stay on the counter instead of on the phone.
Zones, fees, and compliance, handled in the same place
Delivery zones and fees
Define the areas you deliver to and the fee or minimum for each, and the storefront applies them automatically at checkout.
Compliance-aware by design
Delivery rules differ by state and city. Carrot's delivery tools are built with those requirements in mind from the start, not bolted on.
Stress-tested at volume
Carrot's delivery stack ran stores through COVID-era delivery-only operations, when every order in the building went out the door.
Common questions
Can we customize delivery zones?+
Yes, you can set up and customize multiple delivery zones to manage service areas effectively, set different delivery fees or minimums per zone, and stay within local regulations.
Can you provide advice on how to set up an efficient delivery SOP?+
When you implement Carrot Delivery, our team works closely with you to customize the system to your specific SOP needs, sharing best practices from successful dispensaries to help create a smooth, efficient operation.
How big does my operation need to be for it to make sense to offer delivery?+
Delivery can be valuable regardless of your operation's size. Even for smaller operations, it can expand your reach and raise average order values by offering more convenience to customers.
How does Carrot Delivery handle peak times or high order volumes?+
Carrot Delivery was launched during the COVID lockdowns, when many dispensaries operated as delivery-only businesses. That stress-tested the platform under real-world, high-demand conditions, with some stores handling over 200 delivery orders per day.
See it running on a real store
15 minutes with the live platform, running on a real store.
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